At Ycc Chain, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we are here to assist you with our straightforward Refund and Returns Policy.
1. Returns
We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include a receipt or proof of purchase with your return.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.
3. Exchanges
If you receive a defective or damaged item, we will gladly exchange it for the same product. Please contact our customer support team atsupport@yccchain.com within 7 days of receiving your order to initiate the exchange process.
4. Non-returnable items
Certain items are non-returnable, including gift cards, downloadable software, and personalized/customized products.
5. Shipping Costs
Shipping costs for returning items are the responsibility of the customer unless the return is due to our error (e.g., you received an incorrect or defective item). In such cases, we will provide a prepaid shipping label.
6. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
a. Contact our customer support team at support@yccchain.com with your order number and details about the item you wish to return. b. Our team will provide you with instructions on how to return the item.
7. Refund Processing Time
Refunds may take some time to process and appear on your bank or credit card statement. Please allow up to 10 business days for the processing of refunds.
8. Contact Information
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Ycc Chain Customer Support
Email:yccchain@gmail.com
Phone: +91 9728156609
We appreciate your trust in Ycc Chain, and we are committed to providing you with an exceptional shopping experience. Thank you for choosing us!